Widerrufsrecht

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at:

support.dn-healt@protonmail.com

Please note that the return address will be provided after the return request has been approved.

Return shipping costs are the responsibility of the customer unless the product is defective, damaged upon arrival, or shipped in error.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us with any return-related questions at:

support.dn-healt@protonmail.com

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Limited Manufacturer Warranty

Our products are covered by a limited manufacturer warranty of up to 3 years, depending on the product.

If you experience a defect covered by the warranty, please contact us at:

support.dn-healt@protonmail.com

Depending on the nature of the issue, the manufacturer may provide replacement parts. Shipping costs for replacement parts may be the responsibility of the customer according to the manufacturer's warranty policy.

The warranty does not cover damage caused by misuse, accidents, product modifications, or normal wear and tear.

Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have questions about a specific item.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.